Sommelier Assistant Trainee, Mandarin Oriental Ritz, Madrid

The Company

Mandarin Oriental Hotel Group, award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has in development 36 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

Responsibilities:

• Assist the Head Sumiller and the rest of the colleagues in the restaurant

• Have a good understanding of the outlet's concept and food and beverage offerings and be able to verbally explain those to guests

• Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service

• Be able to operate the required steps on the point of sales system in order to process food and beverage orders

• Up-sell services and products to our guests always, enhancing service and generating increased revenue

• Conserve all outlet equipment and utensils in good conditions

• Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly

• Create moments to surprise and delight guests in the Restaurants through gestures and other actions

• Taking reservations accurately while keeping track of guest's preferences

• Greeting and seating guests according to MO standards

• Ensuring guest satisfaction

• Handling special requests from guests and VIPs

• Bidding guests farewell

• Anticipating the guest's needs